Solutions

Post Implementation Analysis

The transition from the sales process to providing day-to-day service is a critical transition point in your company’s relationships with its newest clients. An implementation process can either set the stage for a successful relationship or make a client feel a sense of buyer’s remorse.

Anova Consulting Group’s post implementation analysis program is designed as a “temperature check” to help you identify any challenges your new clients face when bringing their business to your company. Our process entails conducting in-depth telephone interviews with your new clients either during or shortly after they have been through your implementation process.

When integrated into your entire sales, implementation and client service process, Anova’s post implementation analysis program will:

• Assess Client Satisfaction across newly implemented clients
• Define implementation process strengths, weaknesses and gaps
• Obtain “Voice of the Client” feedback
• Build profiles of each new client’s implementation experience
• Generate both quantitative and qualitative feedback on key implementation personnel
• Identify potential “At-Risk” relationships
• Identify opportunities to improve your implementation process.
• Understand if your sales team is setting accurate expectations

We wrote the book on
Win / Loss Analysis

Prospects share the complete truth with salespeople about why they lose a deal only 40 percent of the time. Therefore, in 60 percent of new business situations, salespeople do not have a complete and accurate understanding of why they lost.

Learn About Win / Loss Analysis