Understanding why a client chooses to end a relationship with your company is as important, if not more important, than understanding why they became a client in the first place.
Anova Consulting Group’s departed client analysis program is designed to help you identify the real, and sometimes unexpected, reasons your clients leave. Our process entails conducting in-depth telephone interviews with your former clients shortly after their departure to help you:
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to discuss with an expert Churn / Departed Client Analyst how we can help improve your sales successes for the future.