Upcoming Webinars

Upcoming Webinars

win loss analysis discussion

Getting to Green: How to Use Client Satisfaction Research to Improve your Client’s Happiness and Your Bottom Line

Want to increase your bottom line? Want to improve and understand your clients’ overall satisfaction with your organization? Client Satisfaction Research is the key tool to improving your clients’ happiness and adding to your profitability.

Join our webinar to find out “How to Get to the Green” of customer ratings. The webinar will cover the benefits of client satisfaction research, how companies can marry quantitative and qualitative research to own their entire client satisfaction experience, and examples of revolutionized Client Satisfaction Research techniques.

REGISTER ONLINE NOW for your entire team to learn how to run a successful Client Satisfaction program:

September 19, 2017 at 12:00PM EST (1 hour)

September 21, 2017 at 3:00PM EST (1 hour)

What You Will Discover

  • How to look at Client Satisfaction Research with a fresh, modern lense
  • What happens when quantitative AND qualitative research join to deliver 360 degree, in-depth feedback
  • Why organizations are understanding their competitive landscape through client feedback
  • How to use At Risk Account interviewing to identify your most vulnerable accounts and ways to retain those relationships
  • What results when Client Satisfaction Research is used as a performance tool throughout a service team or an entire organization

What you Get

  • One log-in to the LIVE; invite your entire team
  • Your questions answered by an expert
  • Copies of the presentation materials and resources
  • Link to watch a recording of the webinar following the LIVE event

 


Win More Business: The Principles of Win / Loss Research

Want to win more business? Win / Loss research has become an essential tool in today’s competitive sales markets.

Understanding what you and your team are doing well (or not so well) and even what the competition is doing better will help you win more in new sales situations.

Join our webinar to learn about Win / Loss research including the benefits of this type of research, how companies are increasing their sales effectiveness with Win / Loss, and the latest research techniques.

REGISTER ONLINE NOW for your entire team to learn how to develop an effective win / loss program:

October 17, 2017 at 12:00PM EST (1 hour)

October 19, 2017 at 3:00PM EST (1 hour)

What You Will Discover

  • The Who: Identify who will benefit at your organization by conducting Win / Loss and using the research
  • The What: Learn the ins and outs of Win / Loss research
  • The When: Listen to different ways Win / Loss research can be timed and conducted to maximize results
  • The Where: Check out how data automation and self-service tools feed meaningful Win / Loss research
  • The Why: Find out the benefits of Win / Loss
  • Examples of sample output from real Win / Loss programs

What You Get

  • One log-in to the LIVE webinar; invite your entire team
  • Your questions answered by an expert
  • Copies of the presentation materials and resources
  • Link to watch a recording of the webinar following the live event